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At Boutique Citrouille, your satisfaction is important to us. That's why we accept returns of games purchased online or in-store, under certain conditions.

Online returns

Changed your mind? No problem. Games purchased online can be returned within 14 days of the shipping date, provided they are in their original packaging (plush toy with tag), in perfect condition, and accompanied by the receipt. We will refund the full amount paid (taxes included), excluding shipping costs.

It is also possible to return the item directly to the store. Simply present the items in their new condition with proof of purchase (confirmation email). A manager will process the return on site.

In-store returns

Games purchased in-store can be exchanged or refunded in the form of store credit, within 14 days of purchase, provided they are in their original packaging. (plush with tag) and in perfect condition.

Important

Products on sale or on promotion are final sale online and in store. No returns or exchanges will be accepted for these items.

If you have any questions, please do not hesitate to contact us. We are here to help!